-
Trust your associates, and tend to be
trustworthy
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Respect your associates
-
Inspire your associates with purpose
-
Let your associates know what is expected from
them
-
Provide your associates with power
-
Develop a sense of mission
-
Inspire confidence
-
Create a productive atmosphere and attitude
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Make a contract for commitment
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Keep score and measure performance
-
Share power with your associates
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Generate quality communication
-
Create an atmosphere that encourages free airing
and resolution of conflict
-
Make sure that everyone participates in
decision-making processes
-
Provide an environment that nurtures creativity
-
Promote good time management
-
Be sure to define problems before you make
resolutions
-
See that your associates have'what's needed to do
the job
-
Help your associates meet their highest level need
for self-fulfillment
-
Create a strong company culture
1. Increase the number of
customers
2. Increase the average
transaction value
3. Increase the frequency
of repurchase